Support services

Victims of violent crimes in Queensland or their close family members may also be eligible for financial assistance under the Victims of Crime Assistance Act 2009 (Qld). To make an application for financial assistance or obtain more information about support services, please contact Victim Assist Queensland (VAQ)

Victim Assist Queensland (VAQ)

Phone: 1300 546 587

Email: victimassist@justice.qld.gov.au

www.qld.gov.au/victims

Ask Izzy is a mobile website that connects people who are in crisis with the services they need right now and nearby.

DVConnect can help Queenslanders find pathways to safety, away from domestic, family and sexual violence. Assistance includes emergency transport and accommodation, safety planning, crisis counselling, intervention, information and referrals. They are available 24 hours a day. Phone: 1800 737 732.

VictimConnect provide a free and confidential services to all victims, including specialist counselling and case management to help with the practical impacts of violent crime. They are available 24 hours. Phone: 1300 318 940

Queensland Homicide Victims Support Group (QHVSG) is available 24 hours.  Phone: 1800 774 744.

They provide:

• statewide specialist support to people who have experienced a homicide in their family
• information about the what to expect during the investigation and subsequent trial
• information about handling media enquiries.

Queensland Health Victim Support Service (QHVSS) is a free, state-wide service for you or your family if you have a matter in the Mental Health Court. QHVSS provides free counselling, support and information during the Mental Health Court process. QHVSS has offices in Brisbane, Townsville and Cairns. You are able to self refer to QHVSS by phoning 1800 208 005 or email victim.support@health.qld.gov.au, or speak with your VLO.

Kids Helpline provides free online and phone counselling services for children aged 5-18 and young adults aged 18-25. Phone 1800 551 800.

Visit your local GP and talk to them about what you need. If needed, your GP can help you access specialist services like a specialist doctor, counsellor, social worker, psychologist or other allied health practitioners.

If you are experiencing domestic or family violence, support is available – you can talk to police or a domestic and family violence support service.

DVConnect can help Queenslanders find pathways to safety, away from domestic, family and sexual violence. Assistance includes emergency transport and accommodation, safety planning, crisis counselling, intervention, information and referrals. They are available 24 hours. Phone: 1800 737 732.

The Domestic and Family Violence Portal has information about services supporting people experiencing domestic and family violence.

Queensland Sexual Assault Helpline provides telephone support and crisis counselling. They are available 7:30am–11:30pm 7 days a week. Phone: 1800 737 732.

Queensland Sexual Assault Network (QSAN)  is a network of specialist sexual assault services to help victims of sexual violence.

WWILD supports people with intellectual or learning disabilities who are victims or survivors of sexual violence or have been victims of crime. WWILD also works with the families, carers and services who support them.

54 Reasons’ SHIELD program provides trauma-informed support for boys (14+) and men who have experienced sexual violence.

Protect All Children Today (PACT) educates, empowers and supports children and vulnerable victims and witnesses of any age (adults and children), helping them understand the legal system and being by their side as they give their best evidence.

ConnectCare provide case management and counselling support for individuals impacted by a non-violent property crime.